{"id":10405,"date":"2021-07-23T21:44:22","date_gmt":"2021-07-23T21:44:22","guid":{"rendered":"https:\/\/site.bancariosdepiracicaba.com.br\/2021\/07\/23\/pelo-segundo-trimestre-consecutivo-santander-lidera-reclamacoes-ao-bc\/"},"modified":"2021-07-26T19:26:19","modified_gmt":"2021-07-26T19:26:19","slug":"pelo-segundo-trimestre-consecutivo-santander-lidera-reclamacoes-ao-bc","status":"publish","type":"post","link":"https:\/\/bancariosdepiracicaba.com.br\/?p=10405","title":{"rendered":"Pelo segundo trimestre consecutivo, Santander lidera reclama\u00e7\u00f5es ao BC"},"content":{"rendered":"<p>A lucratividade de um banco est\u00e1 longe de ter correla\u00e7\u00e3o direta com a satisfa\u00e7\u00e3o dos seus clientes. \u00e9 o que prova o caso do Santander, que tem no Brasil a maior fonte de lucro em todo o mundo, mas liderou o ranking de reclama\u00e7\u00f5es de clientes ao Banco Central no terceiro e quarto trimestres de 2017 entre as institui\u00e7\u00f5es com mais de quatro milh\u00f5es de clientes. <\/p>\n<p>No quarto trimestre do ano passado, o banco espanhol registrou\u00edndice de reclama\u00e7\u00f5es 42,87, seguido pela Caixa (33,24) e Bradesco (25,63). Em quarto est\u00e1 o Banrisul (25,06) e em quinto aparece o Banco do Brasil (24,50).<\/p>\n<p>As reclama\u00e7\u00f5es mais frequentes de clientes do Santander foram: irregularidades relativas \u00e0 integridade, confiabilidade, seguran\u00e7a, sigilo ou legitimidade das opera\u00e7\u00f5es e servi\u00e7os dispon \u00edveis em internet banking (588); oferta ou presta\u00e7\u00e3o de informa\u00e7\u00e3o a respeito de produtos e servi\u00e7os de forma inadequada (207); e irregularidades relativas \u00e0 integridade, confiabilidade, seguran\u00e7a, sigilo ou legitimidade das opera\u00e7\u00f5es e servi\u00e7os relacionados a cart\u00f5es de cr\u00e9dito (191).<\/p>\n<p> \u201c;O Santander \u00e9 um dos bancos que mais lucra no Brasil e possui uma carteira com mais de quatro milh\u00f5es de clientes, pessoas que precisam ser bem atendidas pelo banco. Por\u00e9m somente entre (setembro de 2016 a setembro de 2017) eliminou 1.392 postos de trabalho, ou seja, cada dia menos funcion\u00e1rios para atender os clientes. Com essa sobrecarga os banc\u00e1rios acumulam fun\u00e7\u00f5es e o atendimento em muitos casos fica deficit\u00e1rio. O Santander vem mostrando a sua gan\u00e2ncia, pois sacrifica os seus funcion\u00e1rios e consequente os seus clientes apenas por lucro \u201c;, comenta a vice-presidente do SindBan, e banc\u00e1ria do Santander, Angela Savian.<\/p>\n<p> \u00edndice -; Para calcular o\u00edndice de reclama\u00e7\u00f5es, o BC divide o n\u00famero de reclama\u00e7\u00f5es pelo de clientes e multiplica o resultado por 1.000.000. Quanto maior o\u00edndice, pior a classifica\u00e7\u00e3o da institui\u00e7\u00e3o. Antes publicado a cada dois meses, o ranking passou a ser trimestral neste ano.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Banco espanhol foi o campe\u00e3o em queixas de clientes no terceiro e quarto trimestres de 2017<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"categories":[16,1],"tags":[],"class_list":["post-10405","post","type-post","status-publish","format-standard","hentry","category-santander","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v16.1 (Yoast SEO v18.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pelo segundo trimestre consecutivo, Santander lidera reclama\u00e7\u00f5es ao BC - Sindban<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bancariosdepiracicaba.com.br\/?p=10405\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pelo segundo trimestre consecutivo, Santander lidera reclama\u00e7\u00f5es ao BC - Sindban\" \/>\n<meta property=\"og:description\" content=\"Banco espanhol foi o campe\u00e3o em queixas de clientes no terceiro e quarto trimestres de 2017\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bancariosdepiracicaba.com.br\/?p=10405\" \/>\n<meta property=\"og:site_name\" content=\"Sindban\" \/>\n<meta property=\"article:published_time\" content=\"2021-07-23T21:44:22+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-07-26T19:26:19+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/bancariosdepiracicaba.com.br\/#organization\",\"name\":\"Sindban\",\"url\":\"https:\/\/bancariosdepiracicaba.com.br\/\",\"sameAs\":[],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/bancariosdepiracicaba.com.br\/#logo\",\"inLanguage\":\"pt-BR\",\"url\":\"https:\/\/site.bancariosdepiracicaba.com.br\/wp-content\/uploads\/2021\/04\/cropped-Asset-2.png\",\"contentUrl\":\"https:\/\/site.bancariosdepiracicaba.com.br\/wp-content\/uploads\/2021\/04\/cropped-Asset-2.png\",\"width\":512,\"height\":512,\"caption\":\"Sindban\"},\"image\":{\"@id\":\"https:\/\/bancariosdepiracicaba.com.br\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/bancariosdepiracicaba.com.br\/#website\",\"url\":\"https:\/\/bancariosdepiracicaba.com.br\/\",\"name\":\"Sindban\",\"description\":\"Desenvolvimento\",\"publisher\":{\"@id\":\"https:\/\/bancariosdepiracicaba.com.br\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/bancariosdepiracicaba.com.br\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/bancariosdepiracicaba.com.br\/?p=10405#webpage\",\"url\":\"https:\/\/bancariosdepiracicaba.com.br\/?p=10405\",\"name\":\"Pelo segundo trimestre consecutivo, Santander lidera reclama\u00e7\u00f5es ao BC - Sindban\",\"isPartOf\":{\"@id\":\"https:\/\/bancariosdepiracicaba.com.br\/#website\"},\"datePublished\":\"2021-07-23T21:44:22+00:00\",\"dateModified\":\"2021-07-26T19:26:19+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/bancariosdepiracicaba.com.br\/?p=10405#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/bancariosdepiracicaba.com.br\/?p=10405\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/bancariosdepiracicaba.com.br\/?p=10405#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/bancariosdepiracicaba.com.br\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Pelo segundo trimestre consecutivo, Santander lidera reclama\u00e7\u00f5es ao BC\"}]},{\"@type\":\"Article\",\"@id\":\"https:\/\/bancariosdepiracicaba.com.br\/?p=10405#article\",\"isPartOf\":{\"@id\":\"https:\/\/bancariosdepiracicaba.com.br\/?p=10405#webpage\"},\"author\":{\"@id\":\"https:\/\/bancariosdepiracicaba.com.br\/#\/schema\/person\/6a12c780fc145ea2c9af09989ee600b0\"},\"headline\":\"Pelo segundo trimestre consecutivo, Santander lidera reclama\u00e7\u00f5es ao BC\",\"datePublished\":\"2021-07-23T21:44:22+00:00\",\"dateModified\":\"2021-07-26T19:26:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/bancariosdepiracicaba.com.br\/?p=10405#webpage\"},\"wordCount\":338,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/bancariosdepiracicaba.com.br\/#organization\"},\"articleSection\":[\"Santander\",\"Uncategorized\"],\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/bancariosdepiracicaba.com.br\/?p=10405#respond\"]}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/bancariosdepiracicaba.com.br\/#\/schema\/person\/6a12c780fc145ea2c9af09989ee600b0\",\"name\":\"admin\",\"image\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/bancariosdepiracicaba.com.br\/#personlogo\",\"inLanguage\":\"pt-BR\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/3a05e74c6579e68209676cb5cb64e0918f288da7a49210fa18d6e9cac1189840?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/3a05e74c6579e68209676cb5cb64e0918f288da7a49210fa18d6e9cac1189840?s=96&d=mm&r=g\",\"caption\":\"admin\"},\"sameAs\":[\"https:\/\/site.bancariosdepiracicaba.com.br\"],\"url\":\"https:\/\/bancariosdepiracicaba.com.br\/?author=1\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Pelo segundo trimestre consecutivo, Santander lidera reclama\u00e7\u00f5es ao BC - Sindban","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/bancariosdepiracicaba.com.br\/?p=10405","og_locale":"pt_BR","og_type":"article","og_title":"Pelo segundo trimestre consecutivo, Santander lidera reclama\u00e7\u00f5es ao BC - Sindban","og_description":"Banco espanhol foi o campe\u00e3o em queixas de clientes no terceiro e quarto trimestres de 2017","og_url":"https:\/\/bancariosdepiracicaba.com.br\/?p=10405","og_site_name":"Sindban","article_published_time":"2021-07-23T21:44:22+00:00","article_modified_time":"2021-07-26T19:26:19+00:00","twitter_card":"summary_large_image","twitter_misc":{"Escrito por":"admin","Est. tempo de leitura":"2 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Organization","@id":"https:\/\/bancariosdepiracicaba.com.br\/#organization","name":"Sindban","url":"https:\/\/bancariosdepiracicaba.com.br\/","sameAs":[],"logo":{"@type":"ImageObject","@id":"https:\/\/bancariosdepiracicaba.com.br\/#logo","inLanguage":"pt-BR","url":"https:\/\/site.bancariosdepiracicaba.com.br\/wp-content\/uploads\/2021\/04\/cropped-Asset-2.png","contentUrl":"https:\/\/site.bancariosdepiracicaba.com.br\/wp-content\/uploads\/2021\/04\/cropped-Asset-2.png","width":512,"height":512,"caption":"Sindban"},"image":{"@id":"https:\/\/bancariosdepiracicaba.com.br\/#logo"}},{"@type":"WebSite","@id":"https:\/\/bancariosdepiracicaba.com.br\/#website","url":"https:\/\/bancariosdepiracicaba.com.br\/","name":"Sindban","description":"Desenvolvimento","publisher":{"@id":"https:\/\/bancariosdepiracicaba.com.br\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/bancariosdepiracicaba.com.br\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"pt-BR"},{"@type":"WebPage","@id":"https:\/\/bancariosdepiracicaba.com.br\/?p=10405#webpage","url":"https:\/\/bancariosdepiracicaba.com.br\/?p=10405","name":"Pelo segundo trimestre consecutivo, Santander lidera reclama\u00e7\u00f5es ao BC - Sindban","isPartOf":{"@id":"https:\/\/bancariosdepiracicaba.com.br\/#website"},"datePublished":"2021-07-23T21:44:22+00:00","dateModified":"2021-07-26T19:26:19+00:00","breadcrumb":{"@id":"https:\/\/bancariosdepiracicaba.com.br\/?p=10405#breadcrumb"},"inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/bancariosdepiracicaba.com.br\/?p=10405"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/bancariosdepiracicaba.com.br\/?p=10405#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/bancariosdepiracicaba.com.br\/"},{"@type":"ListItem","position":2,"name":"Pelo segundo trimestre consecutivo, Santander lidera reclama\u00e7\u00f5es ao BC"}]},{"@type":"Article","@id":"https:\/\/bancariosdepiracicaba.com.br\/?p=10405#article","isPartOf":{"@id":"https:\/\/bancariosdepiracicaba.com.br\/?p=10405#webpage"},"author":{"@id":"https:\/\/bancariosdepiracicaba.com.br\/#\/schema\/person\/6a12c780fc145ea2c9af09989ee600b0"},"headline":"Pelo segundo trimestre consecutivo, Santander lidera reclama\u00e7\u00f5es ao BC","datePublished":"2021-07-23T21:44:22+00:00","dateModified":"2021-07-26T19:26:19+00:00","mainEntityOfPage":{"@id":"https:\/\/bancariosdepiracicaba.com.br\/?p=10405#webpage"},"wordCount":338,"commentCount":0,"publisher":{"@id":"https:\/\/bancariosdepiracicaba.com.br\/#organization"},"articleSection":["Santander","Uncategorized"],"inLanguage":"pt-BR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/bancariosdepiracicaba.com.br\/?p=10405#respond"]}]},{"@type":"Person","@id":"https:\/\/bancariosdepiracicaba.com.br\/#\/schema\/person\/6a12c780fc145ea2c9af09989ee600b0","name":"admin","image":{"@type":"ImageObject","@id":"https:\/\/bancariosdepiracicaba.com.br\/#personlogo","inLanguage":"pt-BR","url":"https:\/\/secure.gravatar.com\/avatar\/3a05e74c6579e68209676cb5cb64e0918f288da7a49210fa18d6e9cac1189840?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/3a05e74c6579e68209676cb5cb64e0918f288da7a49210fa18d6e9cac1189840?s=96&d=mm&r=g","caption":"admin"},"sameAs":["https:\/\/site.bancariosdepiracicaba.com.br"],"url":"https:\/\/bancariosdepiracicaba.com.br\/?author=1"}]}},"_links":{"self":[{"href":"https:\/\/bancariosdepiracicaba.com.br\/index.php?rest_route=\/wp\/v2\/posts\/10405","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bancariosdepiracicaba.com.br\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bancariosdepiracicaba.com.br\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bancariosdepiracicaba.com.br\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bancariosdepiracicaba.com.br\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=10405"}],"version-history":[{"count":1,"href":"https:\/\/bancariosdepiracicaba.com.br\/index.php?rest_route=\/wp\/v2\/posts\/10405\/revisions"}],"predecessor-version":[{"id":12988,"href":"https:\/\/bancariosdepiracicaba.com.br\/index.php?rest_route=\/wp\/v2\/posts\/10405\/revisions\/12988"}],"wp:attachment":[{"href":"https:\/\/bancariosdepiracicaba.com.br\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=10405"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bancariosdepiracicaba.com.br\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=10405"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bancariosdepiracicaba.com.br\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=10405"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}